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 Services at Friedman Computer Solutions, Inc.
Services

FRIEDMAN COMPUTER SOLUTIONS, INC. (FCS) would like to be your IT partner. FCS has been providing IT services to the Baltimore-Washington metropolitan area since 1996. We offer a full range of IT services and products.

Engineering

FCS is a full service engineering and consulting firm whose mission is to provide creative and innovative solutions to its customers. Our expertise lies in "Manufacturing IT", delivering state of the art, PC based software intelligence solutions for industrial applications.

Our ability to understand the needs of large scale projects on both an IT and Business perspective allows us to provide solutions widely accepted by all members of the team.

Maintenance

As a professional IT support services company, FCS provides computer maintenance services and network maintenance services in Washington DC Metropolitan Area and surrounding areas. FCS helps you create a computer maintenance service package to fit your needs at an affordable rate! We will customize your maintenance contract to match your specific desires.

Our computer maintenance customers receive top priority with telephone and email support, same-day support, remote support, priority over non-maintenance clients. We make it our priority to deliver you the best service.

Support

  • Managed Services – monitor your systems to spot equipment or software problems before they become your problems. This is accomplished using online support tools that troubleshoot, fix, and maintain all systems instead of costly onsite support.
  • Desktop, Server Support – support your critical technology resources around the clock to make sure they are operational and limit possible downtime.
  • Network Support – evaluate current configuration and improve it for better stability and productivity.
  • Phone Support – assist with configuration and issue resolution to keep your telecomunication equipment running.

Help Desk

Our remote Help Desk provides an efficient way to provide immediate support to our customers. It's convenient and fast. We've found that the vast majority of our customer's technical problems can be resolved over the phone or with an online chat.

Training

Organizations invest an immense amount of resources on the installation and management of technologies, and rarely does sufficient end-user training go along with it. Envision IT believes a successful implementation includes training to leverage the investment made in technology. We provide employees with the necessary knowledge, skills and behaviour best practices to increase their own individual productivity and the overall productivity of the organization in SharePoint and Outlook.